FAQ

Pasar Makan

Where AUTHENTIC FOOD and RESTAURANT come to YOU

Customer FAQ

YES, you can mix or combine any restaurants you like on Pasarmakan.com

Additional fee may applied.

We are sorry, currently our drivers are unable to deliver on a specific time, as we are delivering near and long distance per scheduled delivery received on the day. 

You can check if we deliver to your address by entering your postcode on Pasar Makan Delivery Area If your area is not listed, please contact us.

We are trying our best to minimize the cost for our customer, even though as we all know everything has gone up. But, Pasar Makan is happy to inform you that Our FREE Delivery is still $70 and above (for 1 shop); or you can combine/mix shops (additional fee $2.50 applied/shop). And we have reduced our minimum order starting from $15 per shop* (Please check each shop’s link for more detail).

Below $70 will attract only one flat rate fee of $8.50 only

Because Pasar Makan is always thrive to provide best and quality services to our vendors and customers. We do not only deliver to your home directly. But we also ensure the quality of the packaging and delivery. Moreover, our drivers will specially pick up your order, and directly deliver your order from your chosen Restaurant(s). They are not allowed to temper or open the bag once orders are received from the vendor. 

Go to www.pasarmakan.com

1. Choose your preferred Restaurants, or “Find Available Days” (if you like to go by our delivery days).

2. Choose the items you want to buy by “Add to cart”. You can put the quantity of the item you choose.

3. If you like to EDIT your Cart, just click the little Cart Icon and edit accordingly.

4. When you are ready to check out, Click “Checkout Now”.

(If you like to mix order from different shop, no need to checkout first, you can just directly go to the other restaurant’s link and do the steps. 

5. Upon Checkout: Please ensure all details are correctly entered.  As we are not responsible for any incorrect details input. Ensure you put your postcode first before selecting the delivery date.

!! IMPORTANT TO REMEMBER !!

Please do not close your screen. Please wait until you receive Your Order Number. It is automatically generated for you to keep as your reference/confirmation of your order

If you receive your order number, it means we have received your order. Thank you for your order.

Everytime you place an order, You will received ORDER NUMBER on your screen. This is your reference confirming your order has been received and confirmed.

If you pay with Credit Card (our preferred payment); your order is processed automatically. 

Please note, occasionally you won’t receive an email confirmation, therefore please ensure you receive the Order Number every time you order with us.

Click Login/Register at the Home Page or click here Join Pasar Makan 

Free to subscribe and gain more benefits such as easy ordering, terra wallet, perks, easy refund process, etc. 

Minimum order is varied in each shop. Please click the shop’s link for detail. You can also contact us if you need assistance.

Get FREE Delivery on purchase of $70 and above per shop, or you can combine shops (minimum order applied/shop, please check each shop’s link for detail).

Below $70 will attract a flat rate fee of $7.50 only 

#1 – Please check and make sure you enter the correct email address on the check out. If it is not correct, please contact us.

#2 – Please check your Spam/Junk Email Folder

Pasar Makan support hours: Monday – Friday: 10 am – 6 pm. Any inquiries outside this hours may be answered on the following day.

You can contact us via “CHAT WITH US” green button on the bottom of the page, or email to pasarmakan.au@gmail.com

Please be advised currently we are inundated with inquiries, we try our best to get back to you in due time.

All Orders are final and need to be paid for once you placed your order. No cancellation accepted. It is a courtesy of Pasar Makan in case by case to cancel order and provide refund. All refund will be issued into your Tera Wallet Pasar Makan account within 5 business days.

Please ensure you have a Free account (Subscribe) with us 

– We don’t usually cancel order – It is customer’s responsibility to let us know if there any changes or double up of orders that need to be cancelled. Cancellation may attracts fee.

In the case you need to change your order, YOU MUST ADVISE US IMMEDIATELY by contacting our customer service on WhatsApp link provided 0423 430 376.

All changes MUST BE RECEIVED before 3 pm one day before the delivery day.

At Pasar Makan, Customer can order ANYTIME and can select their preferred delivery date at the Checkout.

We encourage Customers to order earlier so we can ensure smooth transactions.

You will received your order on your selected (preferred) Delivery time (as scheduled).

Our delivery start from 12.30 onwards with the estimated time arrival (ETA) is between 1 – 5.30 pm depending on the Restaurants, your location and the traffic on that day. You may receive a text or a call upon arrival.

We understand that you are looking forward to your order. Our drivers try their best to bring your order as soon as we possibly can.

In case you have an issue with the food you purchased, please contact the Restaurant directly. 

You can check their number here homepage 

In case you have an urgent issue with the delivery, you can contact us on 0423 430 376.

YES, you can mix or combine any restaurants you like on Pasarmakan.com

Minimum order applied. Please click each shop for details.

We are sorry, currently our drivers are unable to deliver on a specific time, as we are delivering near and long distance per scheduled delivery received on the day. 

You can check if we deliver to your address by entering your postcode on Pasar Makan Delivery Area If your area is not listed, please contact us.

Currently We offer FREE Delivery on purchase of $70 and above (for 1 shop); or you can combine shops (minimum order applied/shop, please check each shop’s link for detail).

Below $70 will attract only one flat rate fee of $8.50 only

Go to www.pasarmakan.com

1. Click either “Go to Restaurants” or “Find Available Days” (if you like to go by our delivery days).

2. Choose the Restaurant you like.

2. Choose the items you want to buy by giving a Tick on the square (BUY button) next to the menu, and write how many you like to order on that particular item.

3. Scroll down a little to find “Add to Cart” button and click it. Continue until you have ordered all the menu you like on that particular restaurant.

4. When you are ready to check out, Click on the Shopping Bag/Basket icon to “View Cart “.

(If you like to order from different shop, you can click “Continue Shopping” otherwise View Cart then Proceed To Check Out.

5. Fill in the details, enter your postcode and select Delivery Date, choose  your payment and PLACE ORDER.

 

!! IMPORTANT TO REMEMBER !!

Please wait until you receive Your Order Number. It is automatically generated for you to keep as your reference/confirmation of your order

If you receive your order number, it means we have received your order. 

Everytime you place an order, You will received ORDER NUMBER on your screen. This is your reference confirming your order has been received and confirmed.

If you pay with Credit Card (our preferred payment); your order is processed automatically. 

Please note, occasionally you won’t receive an email confirmation, therefore please ensure you receive the Order Number every time you order with us.

Click Login/Register at the Home Page or click here Join Pasar Makan 

Free to subscribe and gain more benefits such as easy ordering, terra wallet, perks, easy refund process, etc. 

Minimum order is varied in each shop. Please click the shop’s link for detail. You can also contact us if you need assistance.

Get FREE Delivery on purchase of $70 and above per shop.

Below $70 will attract a flat rate fee of $8.50 only.

#1 – Please check and make sure you enter the correct email address on the check out. If it is not correct, please contact us.

#2 – Please check your Spam/Junk Email Folder

Pasar Makan support hours: Monday – Friday: 10 am – 6 pm. Any inquiries outside this hours may be answered on the following day.

You can contact us via “CHAT WITH US” green button on the bottom of the page, or email to pasarmakan.au@gmail.com

Please be advised currently we are inundated with inquiries, we try our best to get back to you in due time.

All Orders are final and need to be paid for once you placed your order. No cancellation accepted. It is a courtesy of Pasar Makan in case by case to cancel order and provide refund. All refund will be issued into your Tera Wallet Pasar Makan account within 5 business days.

Please ensure you have a Free account (Subscribe) with us 

– We don’t usually cancel order – It is customer’s responsibility to let us know if there any changes or double up of orders that need to be cancelled. Cancellation may attracts fee.

In the case you need to change your order, YOU MUST ADVISE US IMMEDIATELY by contacting our customer service on WhatsApp link provided 0492 972 689 (Whatsapp text messages only, no calls available)

All changes MUST BE RECEIVED before 3 pm one day before the delivery day.

At Pasar Makan, Customer can order ANYTIME and can select their preferred delivery date at the Checkout.

We encourage Customers to order earlier so we can ensure smooth transactions.

You will received your order on your selected (preferred) Delivery time (as scheduled).

Our estimated time arrival (ETA) is between 1 – 5.30 pm depending on the Restaurants, your location and traffic on that day. You may receive a text or a call upon arrival. We try our best to bring your order as soon as we can. 

In case you have an issue with the food you purchased, please contact the Restaurant directly. 

You can check their number here homepage 

In case you have an urgent issue with the delivery, you can contact us on 0492 972 689 (Whatsapp text messages only, no calls available)

Postcode Checker

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Pincode field should not be empty!

Our Delivery Time is between 1 - 5.30 pm depending on the Restaurants, location and traffic on the day.

Pasar Makan Delivery is closed from 2/12/22 - 20/01/23. We are looking forward to your order in January 2023. Thank you for your supports.

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